Mailchimp reserves phone support for Premium, which starts at $350/mo list rate. AWeber publishes a staffed 24/7 number on a plan that costs $12.50/mo billed annually. Here is who actually picks up, on which plan, at what price.
Price it for your own list
How many contacts are you paying for?
$350/mo list rate
At 2,500 contacts that is the cheapest Mailchimp plan with a phone number. You would already be paying $51/mo on Standard without one. AWeber publishes a staffed 24/7 number on a plan that costs $12.50/mo billed annually.
| Platform | Phone support | Cheapest plan that includes it | What that plan costs | Other channels |
|---|---|---|---|---|
AWeber Best |
Published 24/7 number | Lite | $12.50/mo billed annually | 24/7 chat and email on both paid tiers |
| None at any tier | — | — | Email on free; 24/7 email and chat on Creator | |
| Not published | — | — | Priority support on Enterprise; standard channels not detailed | |
| Not published | — | — | Not detailed on the pricing page | |
Constant Contact Incumbent |
Live phone on every plan | Lite | $10.20/mo billed annually | Live phone and chat on all three tiers |
Mailchimp Incumbent |
Premium only | Premium | $350/mo list rate | 24/7 email and chat from Essentials up |
Scroll the table sideways to see every column.
A published, staffed 24/7 number — 1-877-293-2371 — on a plan that costs $12.50/mo billed annually. Mailchimp charges roughly twenty-eight times that for the same thing. If you want a person on the phone without an enterprise invoice, this is the shortest route to it.
Constant Contact staffs live phone on every plan including Lite at $10.20/mo billed annually — cheaper than AWeber, and the one place on this site where an incumbent beats the challengers outright. If a phone number is the only thing you care about, it is a fair answer. The reasons to still look at AWeber are the ones that show up after you sign up: Constant Contact has no free plan at any size, ships one automation template on Lite, and bills send overages at $0.002 an email rather than stopping you. AWeber caps sends rather than charging for them, and has a 500-subscriber free plan.
Never, at any price
Kit has no phone support on any tier, including the $390/yr Creator plan. Email on free, 24/7 email and chat on Creator, priority on Pro. If phone matters to you, Kit is not the answer, and it does not pretend otherwise.
Full Kit review →Not published
Moosend documents priority support on Enterprise but does not detail standard-tier channels on its pricing page. We mark that as unpublished rather than guess at it.
Full Moosend review →Not published
Benchmark does not detail support channels on its pricing page either. Its free plan does include every feature, which is a different kind of answer to the same anxiety.
Full Benchmark Email review →The full comparison prices all four challengers against Mailchimp and Constant Contact at your list size, row by row.
Only on Premium, which starts at $350/mo at list rate. Essentials and Standard get 24/7 email and chat but no phone. The free plan gets email support for the first 30 days and then nothing.
AWeber publishes 1-877-293-2371 and staffs it 24/7. It is available on both paid tiers, starting with Lite at $12.50/mo billed annually.
No. Every platform here that answers the phone requires a paid plan. AWeber’s free plan carries 500 subscribers but routes you to email, not phone.
Constant Contact, at $10.20/mo billed annually against AWeber’s $12.50. Constant Contact has no free plan and bills send overages at $0.002 an email, so the cheaper phone line comes with costs elsewhere.